Returns & Refunds
Your satisfaction is our promise. Experience Veluna Body Ritual risk-free for 60 days.
💎 Our 60-Day Guarantee
We believe in the transformative power of Veluna Body Ritual. That's why we offer a comprehensive 60-day money-back guarantee.
If you don't see visible results and feel more confident in your body within 60 days, simply return your device for a full refund. No questions asked. No hassle.
How Our Guarantee Works
Experience Your Ritual
Use your Veluna Body Ritual for up to 60 days. Follow the recommended program: 20-minute sessions, 3-4 times per week.
Assess Your Results
After consistent use, evaluate your transformation. We're confident you'll love the results.
Request a Return (If Needed)
If you're not completely satisfied, contact us within 60 days of delivery to initiate a return.
Receive Your Full Refund
Once we receive your return, we'll process your full refund within 5-7 business days.
Return Requirements
To ensure a smooth return process, please note:
- Returns must be initiated within 60 days of delivery date
- Device must be in working condition with all original components
- Original packaging preferred but not required
- Please include all accessories (cups, charging cable, case)
- Device should be clean and free from damage
How to Initiate a Return
Contact Our Care Team
Email: [email protected]
Subject: Return Request - Order #[Your Order Number]
Include:
- Your order number
- Reason for return (optional but helpful)
- Preferred refund method
Our team will respond within 24 hours with return instructions and a prepaid shipping label.
Refund Process
Once your return is received and inspected:
- Inspection: We'll verify the device condition (1-2 business days)
- Approval: You'll receive a refund confirmation email
- Refund: Full amount refunded to your original payment method (5-7 business days)
Please note: It may take an additional 3-5 business days for the refund to appear in your account, depending on your bank or card issuer.
Exchanges
If you received a defective or damaged device, we'll send you a replacement immediately at no cost. Simply contact us with photos of the issue, and we'll expedite a new device to you.
Return Shipping
We cover return shipping costs for all returns within the 60-day guarantee period. You'll receive a prepaid shipping label via email once your return is approved.
Our Promise to You
At Veluna Body Ritual, your satisfaction is our priority. We stand behind our product with confidence because we've seen the transformative results it delivers. Your 60-day guarantee is our commitment to your journey.