Product Warranty
We stand behind the quality of Veluna Body Ritual with confidence.
1-Year Limited Warranty
Every Veluna Body Ritual comes with a comprehensive 1-year warranty covering defects in materials and workmanship from the date of purchase.
What's Covered
- Manufacturing defects in materials
- Workmanship defects affecting functionality
- Electrical or mechanical failures under normal use
- Battery performance issues
What's Not Covered
- Normal wear and tear
- Damage from misuse, abuse, or accidents
- Damage from improper cleaning or storage
- Use with unauthorized accessories
- Modifications or repairs by unauthorized persons
- Loss or theft
How to Make a Warranty Claim
- Contact Us: Email [email protected] with your order number and issue description
- Provide Documentation: Include photos/video of the defect if applicable
- Await Instructions: We'll review your claim within 2 business days
- Resolution: We'll repair, replace, or refund at our discretion
Beyond the Warranty
Even after your warranty expires, we're committed to your satisfaction. Contact us for repair options or replacement parts at reasonable cost.
60-Day Satisfaction Guarantee
Remember: You also have our 60-day money-back guarantee, which goes beyond the warranty. If you're not satisfied for any reason within 60 days, return for a full refund. See our Returns Policy.
Questions?
Email: [email protected]